Otis Elevator Blog

Preventive maintenance: the solution to ensure the safety and operation of your elevator

Written by Otis Elevator Experts | Jun 17, 2025 6:24:03 PM

Let's be real—preventing problems before they happen is way better than dealing with them later. Elevators need regular check-ups to keep running smoothly for years, sparing owners and passengers from future headaches. That's where preventive maintenance comes in, ensuring your elevator is always in tip-top shape and ready for action. Curious about the details? We break it down in this article.

What's Preventive Maintenance?
Think of preventive maintenance as a routine health check for your elevator. Technicians perform a series of technical checks to keep all the parts running smoothly. The aim? Smooth and efficient operation without those annoying interruptions. This boosts system reliability and optimizes long-term performance, helping ensure the elevator responds to user commands.

Why Bother with Preventive Maintenance?

There are loads of reasons (and benefits) to get on board with it!

  • Avoiding Disruptions: Catching and fixing small issues early prevents them from snowballing into big problems. This helps keeping elevators and escalators running smoothly.
  • Extending Equipment Life: Regular tweaks and fixes reduce wear and tear, prolonging the life of your elevator.
  • Safety First: User safety is paramount, and preventive maintenance helps reduce risks and helps keep everyone safe.
  • Cutting Costs: Fixing little issues promptly means fewer expensive repairs later and avoiding penalties for non-compliance.

What's Included in Elevator Preventive Maintenance?
Expert technicians do thorough inspections on all the elevator systems—mechanical, electrical, and electronic. They check for wear, malfunctions, and corrosion, stopping issues before they cause downtime or become costly repairs. A key focus is on cables and pulleys, which bear the elevator's weight and facilitate movement. Checking these components helps spot early wear signs that could lead to problems.

Automatic doors are also inspected to ensure sensors and mechanisms work as expected, helping prevent user safety incidents. The next step involves reviewing the elevator control system, including electrical elements, control panels, and software. Lastly, safety systems like emergency brakes are regularly tested to ensure they work as they should in unexpected situations, helping ensure passenger safety. This methodical process ensures compliance with safety regulations and offers reliable service to all users. Of course, the process can change based on each elevator's requirements and other indicators as to when to perform maintenance.

Maintenance Policies
Sometimes, irregularities signal that electronic or mechanical systems might be failing. Early diagnosis and correction prevent more serious, costly issues. That's where routine preventive maintenance service comes in, tailored to your specific needs. They're crucial for keeping elevators running optimally and safely.

Customers should choose a plan that meets the needs of each system. Key considerations include:

  • Flexibility with Use and Traffic: Maintenance plans should adapt to elevator usage. High-traffic buildings need more frequent checks than those with low traffic.
  • Coverage of Critical Components: Policies should cover essentials like cables, pulleys, doors, and control systems, ensuring regular maintenance.
  • Specialized Support: Access to expert technicians who quickly address issues reduces downtime and maintains safety.
  • Upgrades: Some policies offer component or software upgrades, enhancing efficiency and safety.

Picking the right policy ensures elevators operate efficiently and safely, tailored to building infrastructure and user needs. Plus, knowing past maintenance frequency is key. If it's been a while since the last check, it's wise to choose a plan and schedule a preventive inspection, or survey. Keeping track of maintenance history and following expert-recommended schedules is crucial.

Lastly, regular maintenance isn't just about peak performance; it's about complying with your local code regulations that ensure safety and reliability in vertical mobility systems.