How can technology improve your elevator maintenance?

We live in an environment that is constantly changing, driven by an increasing amount of connectivity. From the simplest routines, such as monitoring your workout from your watch or posting on social media, real-time access to information has become increasingly available. This same connected technology is becoming foundational to the maintenance and repair of elevators, and can make a big difference when it comes to hiring a maintenance service provider for your building. In the age of connectivity, you want the reassurance of knowing that the latest tech solutions are available and in place to protect your investment and extend the life of your elevators.

At Otis, we are committed to leveraging technology and intelligent products to provide the best service to our customers. We have developed a series of digital solutions that can make your life easier with predictive maintenance, faster troubleshooting and transparent communications regarding the activities related to your elevators. Our main priorities are moving you and your passengers safely and seamlessly to your destinations, providing maximum uptime for your elevators, and resolving any disruptions quickly and effectively..

The Otis ONE™ platform is designed precisely for these purposes. Data is collected and interpreted in real time in the cloud via big data analytics. These insights not only provide continuous visibility of your units, but also form predictive algorithms that improve overall performance of the equipment. With Otis ONE, you can expect faster response, better-informed decisions and stronger relationships between you and your dedicated team.

With “heartbeat” monitoring, Otis tracks the pulse of your equipment so you don’t have to worry about a shutdown or even pick up the phone to call if something goes wrong. We communicate issues early and provide a clear repair schedule, so that you can inform your tenants and keep everyone’s day on track. In addition, service requests are closed sooner than ever before.


Turning Data Into Action

  • 24/7 active monitoring: Real-time elevator status and proactive monitoring ensures your peace of mind, knowing that we’re tracking the health status of your equipment and addressing any needs that may arise.
  • Informed repairs: Service requests are closed more quickly with data that provides fault information to our mechanics before they arrive at your building.
  • Quicker resolution: Mobile field apps give Otis mechanics resolution suggestions based on analytics and historic insights to support a faster return to service.


Receive the benefit of leveraging the Internet of Things to experience a Signature Service that meets your specific needs. Whether you have a single elevator or an entire portfolio, you belong to a connected network that will give you the answers you need when you need them: Is your elevator healthy? Which elevator is busiest? When will you need service, and how long before it’s time to upgrade?

Predictive data helps you benchmark your equipment’s performance, reduce shutdowns and prolong your investment into the future. With Otis ONE and Signature Service, you will be ready for tomorrow and beyond.


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